RISK CENTER COORDINATION DEPARTMENT

Loan extension and repayment amounts of commercial loans in TL are shared with members via the Commercial Turkish Lira Risk Notification Project.

The consolidated bill data of the persons who are subject to an inquiry can now be viewed on the web service thanks to the Bill Report launched in 2020.

The Risk Center Coordination Department is responsible for activities carried out by KKB on behalf of TBB Risk Center. The Department consists of the RC Product Management and Development, Business Intelligence, Reporting and Data Quality, and Member Organizations Support units.

RC Product Management and Development Unit

The Risk Center Project and Product Development Unit implemented the following key projects in 2020:

  • Accounts that are re-structured or under an interim injunction are now displayed separately, and retrospective summary data related to the last 12 months is shared with members over the Credit Reference System (CRS).
  • With the Bill Deduplication Project;
    • Different types of bill data belonging to real persons, commercial enterprises of real persons, and legal persons started to be reported and shared daily via the web service.
    • Consolidated bill data number and amount summaries of the persons who are subject to an inquiry started to be displayed collectively over the web service through the bill report.
  • Commercial Turkish Lira Risk Notification project was launched in less than two months at the request of the CBRT. Thanks to the project, the TRY commercial loan extension and repayment amounts for commercial enterprises of real persons, and legal entities are notified daily and shared with members.
  • Extension, payment, maturity, and collateral information related to commercial TRY and FC loans are collected from members on a daily basis and shared with the CBRT.
  • The Customer Objections Handling Application was launched for handling data reported through Foreign Currency and Income Notifications.
  • The investment incentive certificate information related to the legal entities at the Ministry of Industry and Technology can now be inquired instantly.

The following activities initiated in 2020 are planned for deployment in 2021:

  • Bankruptcy and debt composition data will be collected from the Ministry of Justice via web service and shared with members on a daily basis.
  • In the CBS application, which is currently based on monthly notifications sent by members, a daily notification/sharing method will be adopted.
  • A Member Notification Tracking and Declaration System will be established where members will be able to declare that they do not have any data subject to Risk Center notifications or that they do not have any operations related to a certain data type, and to follow up the statements that were already entered.
  • The scope of the E-State Risk Center Report will be extended by supporting it with data from various applications such as the CRS, CBS, telecommunications, cheques, and bills, in addition to the CLCR. Thus, a holistic projection of the report owner’s financial status will be shown with summarized and detailed information.

The Risk Center Product Management and Development Team started to share the “Risk Center Product Management and Development Newsletter,” which contains information about completed projects, new products, important changes in existing products and services, utilization of product and services offered on behalf of the Risk Center, and current memberships.

Studies continued for an e-Brochure that will contain summaries and introductory information about KKB’s products and services. Preparations have started for creating E-Learning videos about products.

Business Intelligence, Reporting and Data Quality Unit

The “Risk Center Interactive Reporting System” was launched by the Business Intelligence, Reporting and Data Quality Unit in 2020. This free reporting system offers the following advantages:

  • Unlike traditional reports, members are able to access not only sector-wide figures but also figures related to their own institutions instantly, thus having the opportunity to make institution-sector comparisons.
  • Using the interactive content in the system, members can make choices and instantly reach the results structured according to their own preferences.
  • Development and change analyses can be carried out thanks to the wide time interval offered by the reporting system.

In 2021, a project will be launched to add new content to this system to enrich it. This content will be based on all cheque and bill data.

Daily cheque statistics have started to be shared with members in 2020 to help them track bounced cheques (an important indicator of sectoral risk) more effectively.

The “Issuer’s Postdated Cheque Data Sharing” service was launched in 2020. If requested by the members of the Banks Association of Turkey Risk Center, the members will be able to access a detailed breakdown of the postdated cheques they have issued for their customers or transferred to other banks for collection or collateral, thanks to this service. In this way, members can access important information about future payment liabilities of cheque customers.

The cheque analyses presented in the Monthly Newsletter, which is published as part of the public statistics on the official website of the Banks Association of Turkey Risk Center, have been expanded and started to be published as a separate newsletter.

The Business Intelligence, Reporting, and Data Quality Unit started to share the “Key Indicators Bulletin” with all KKB employees in 2020.

Member Organizations Support Unit

The Member Organizations Support Unit continued to provide fast and high-quality support services based on the satisfaction level in member feedbacks.

The KKB Notification Management platform had a more dynamic infrastructure as of December 2020. This enabled more elaborate measurements. Along with this change, the KKB members portal, where members view their requests related to KKB, was also restructured, thus improving the service quality of the institution.

The Unit gets feedback from the members to serve them better. Members who submit feedback through the Notification Satisfaction Survey continue to be contacted by phone to inform them about resolved notifications. In addition, members are also contacted by phone to get their opinions for resolved notifications.

As part of the data quality studies to be carried out in 2021, member communication efforts are planned to be conducted on robotic applications. Thus, the speed of communication will be increased and resources will be used more efficiently.