The Complete Difference

SABAS is a system designed for prevention and detection of fraudulent activities. In general terms, SABAS makes it possible to pool all information pertaining to those who act in bad faith, with a particular emphasis on instances of credit card fraud. This information, together with the existing or possible elements of risk associated with it on a member or individual basis, is shared with the whole financial services industry according to defined rules and principles and within a standardized discipline.

The most important raw material of SABAS is the “data”. The number of entries in the database of the Credit Reference System has gone from 5 million to 100 million since April 1999, is now successfully integrated with SABAS as well. SABAS is a powerful tool that ranks with the systems currently in use in countries like the United States, Britain, Italy, Germany, Australia, and Japan where credit-reference bureau services have been used for many years.

Thanks to SABAS, our members not only are able to minimize their risk exposure but have also prevented many honest people from suffering losses as the victims of identity theft and impersonation fraud. We believe that SABAS can make an important contribution towards minimizing risk in Turkey’s financial services industry while also being of great benefit from the standpoint of building up public confidence in the security of the financial system’s operations. We are continuing with our efforts to promote SABAS and encourage its rapid spread throughout the whole sector.

MİDES is the Turkish acronym for our Consumer Disputes Processing System, which makes it possible to quickly and completely deal with any situation in which there is an objection to the credit account and/or application information contained in the CRS pool. The system is also useful in cases where a member needs access to more detailed information about another member’s entries. These enquiries are handled entirely within an electronic environment and within the framework of set rules and principles. MİDES is a system developed entirely by using KKB’s own in-house resources. Designed so that any objection can be evaluated and finalized within half an hour at most, MİDES ranks as one of the fastest “query and respond” systems of its kind in the world. All action related to MİDES is conducted through the KKB Help Desk. This system makes it possible to respond very quickly to any problems and questions that members and their customers may have concerning CRS and its operations.

Until November 2000, customer objection responses were sent by fax. Beginning that month, we launched a move to an electronic response environment as well. The total number of objections handled during 2006 reached 27.000.